At the core of all my success has been building a culture of high engagement and high performance.
I truly believe in Peter Drucker's philosophy of:
"Culture Eats Strategy for Breakfast"
Creating a high-performance culture has several aspects:
1. Building trust: Stephen Covey in his "Speed of Trust" lays out a framework to build trust amongst teams.
2. Implement an effective performance management process: Merit-based, transparent, with SMART goals.
3. Communication: Have lots of it, open dialogue, at all levels.
4. Enhance training and individual development.
5. Mission and values alignment, and the importance of every leader practicing them.
My management style is one of high engagement. In the last couple organizations that I have been CEO, I've reached out regularly to each and every one of the approximately 200 employees. I hand sign a birthday card for every employee, ensure that flower get sent on special occasions, and call them (especially during COVID times) one on one periodically. I spend time on the factory floor with steel toes and jeans. I attend recognition dinners. When they do a noteworthy job, I send them a handwritten note. Every employee knows they can reach out to me directly.